سياسة الاستبدال والاسترجاع

1_ Our valued customers have the right to return products in their original condition within seven days from the date of receipt, excluding food and pharmaceutical items if any. 2_ If the product does not meet the specifications, Biodora stores bear the cost of shipping and replacement. 3_ If the customer returns a non-food item within the period mentioned in the first paragraph, the cost of shipping, return, packaging, and wrapping will be deducted from the refund amount. 4_ Our valued customers have the right to modify or cancel the order before its status is changed to "processed." 5_ Returned goods that their owners have not received are kept by Biodora for 14 days, after which it is not responsible for them. The goal is to satisfy you and provide you with an enjoyable shopping experience.